Terms & Conditions
The terms that apply when you use the website or book support with Jennie
These terms cover how bookings work, what to expect from the service, what happens if plans change, and the basic rules for using the website. They are written for clients and visitors using Jennie's Positive Paws as a consumer service.
Last updated: 9 April 2026
1. About these terms
These terms apply to your use of this website and to enquiries, consultations, walks, and training services booked with Jennie's Positive Paws.
Jennie's Positive Paws is a dog training, behaviour, and walking business based in South Woodham Ferrers, Essex. If you book a service or use this website, you agree to these terms alongside any service-specific details confirmed with your booking.
2. The service and approach
Jennie's Positive Paws offers support including puppy training, behaviour consultations, assisted lead walks, online consultations, and behaviour-aware dog walking.
- Support is based around positive reinforcement and reward-based training.
- Advice is tailored to the dog, household, and real-life setup involved.
- No training plan can promise a guaranteed outcome, because progress depends on the dog, the environment, consistency, health, and many other factors.
3. Website use
- This website is for general information, enquiries, and booking interest.
- You must not misuse the website, interfere with it, or try to gain unauthorised access.
- We may update or remove website content from time to time without notice.
4. Booking, deposits and payment
Current Foundations booking terms carried over from the live site are as follows:
- A 20% deposit is required to secure a Foundations booking.
- The remaining balance is due before the first consult unless another arrangement is confirmed in writing.
- Prices for other services are shown on the relevant page or confirmed at booking.
- Payment details and accepted payment methods are confirmed directly when a booking is arranged.
If pricing or package structure changes in future, the price confirmed at the time of booking will apply to that booking.
5. Rescheduling and cancellations
- Please give at least 48 hours' notice if you need to cancel completely.
- Where at least 48 hours' notice is given for a Foundations booking, any refundable balance can be returned.
- The deposit is non-refundable within 48 hours of the scheduled appointment, because the time has been reserved specifically for you and your dog.
- If you need to move a session, Jennie will do her best to offer another suitable date.
If Jennie has to cancel or rearrange due to illness, emergency, or welfare concerns, a new appointment will be offered or the unused fees refunded as appropriate.
6. Online, phone and distance bookings
Because bookings may be made online, by phone, or at a distance, UK consumer cancellation rules may apply in some situations.
- Before a booking is finalised, you should be given the key information about the service, price, how to pay, and how to cancel.
- If statutory cancellation rights apply, you may have a 14-day cooling-off period.
- If you ask for a service to begin within that cooling-off period, we may ask you to confirm that request and acknowledge that you may need to pay for any part of the service already provided.
- Once a service has been fully carried out, the statutory cancellation right may no longer apply.
These points are included to reflect current UK consumer guidance, but your statutory rights always apply in addition to these terms.
7. Owner responsibilities
- You must give honest and accurate information about your dog, including health concerns, bite history, escape risk, triggers, or anything that may affect safety.
- You remain responsible for decisions you make for your dog and household based on the advice given.
- For home visits, you are responsible for making sure the environment is reasonably safe for Jennie to work in.
- If children are present during sessions, they should be supervised by a responsible adult.
- For walks or collection services, you must provide safe, suitable equipment and clear instructions about your dog's needs.
8. Health, welfare and safety
- Jennie's Positive Paws is not a veterinary practice and does not replace veterinary advice.
- If your dog appears unwell, in pain, or medically compromised, Jennie may pause or postpone a service until veterinary advice has been sought.
- Jennie may refuse or stop a session or walk if continuing would be unsafe for the dog, owner, public, or Jennie.
9. Liability
Jennie's Positive Paws will take reasonable care in delivering services and maintaining the website.
- Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
- To the extent permitted by law, liability for losses connected with a specific service is limited to the amount paid for that service.
- We are not responsible for losses caused by inaccurate information provided by a client, failure to follow agreed advice, or matters outside reasonable control.
Your legal rights as a consumer are not affected.
10. Intellectual property and third-party links
- The text, branding, images, and other content on this site belong to Jennie's Positive Paws unless stated otherwise.
- You may not copy or reuse website content for commercial purposes without permission.
- Links to third-party sites are provided for convenience only. Jennie's Positive Paws is not responsible for their content, availability, or privacy practices.
11. Complaints, updates and governing law
If you have a complaint or question about these terms, please contact Jennie first and we will do our best to resolve it fairly and quickly.
We may update these terms from time to time. The latest version on this page will apply from the date shown above.
These terms are governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts of England and Wales unless the law says otherwise.
Need to check anything before booking?
If you want to ask about deposits, cancellations, or what kind of support would fit best, just send a message before you book.
